What is your refund and exchange policy?
We pride ourselves in carrying high quality items and we hope that you will be pleased with your order. Nevertheless, rest assured that you can return anything for any reason or no reason.
If for any reason you're not happy with anything you buy from us and wish for a refund, simply email us within 7 days of receipt of the product and quote your order number, then return the goods to our warehouse and we will refund you via whatever payment method you used to pay us with.
If your have purchased the wrong product or simply have changed your mind. You may exchange within 30 days of purchase. You will need to email us quoting your order number and provide your own prepaid bag (3kg) for the exchange. If the return product does not fit in the3kg bag, we will charge you a postage fee for the exchange. All exchanges will incur a 10% restocking fees.
We do not exchange after 28 days of receipt of goods.
Who is responsible for postages in the case of a refund or exchange?
Return Address: Global Star Services, PO Box 640, Nerang, QLD 4211, Australia, please email us stating your order number prior to returning your order.
Where a product develops a fault, Manufacturers Warranty applies to most items. Please note the period or warranty can vary, please contact us for more clarification if you are unsure. Please also keep your tax invoice as proof of purchase date.
Just like purchasing from a shop, the customer is required to return goods to the retailer. This is the same with our online shop. If the product has a manufacturing fault, or develops a fault covered by warranty, the customer is required to return the item to us. Global Star Services, PO Box 640, Nerang, QLD 4211, Australia. We will pay for the delivery of the replacement.
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